With the temperatures and the need for HVAC repairs rising in Greenville we decided to post about HVAC today. We found a good article on angieslist that was Submitted by Bruce Davis of Day & Nite Plumbing & Heating.
Once upon a service call, I gave a customer a quote for a furnace repair. After he heard the estimated price, he balked and began telling me that four years ago he had the same part replaced by another company for significantly less money. To punctuate his story, he showed me the competitor’s invoice.
Scanning the invoice, I noticed it was only $44 less than our price, and that the other company had also replaced the inducer motor for a few hundred dollars more. I explained that four years ago his two -year old furnace was still in its youth, and I had personally never seen an inducer motor fail that premature.
“Besides” I told him, “I’m here today to replace a part that was not installed properly to begin with, which shortened its lifetime. Although you perceive me to be more expensive, my service is actually a much better value compared to the 4-year old price. Especially when you consider that I’m not finding other problems, and I will install the part correctly so it will last longer”.
Unnecessary, incorrect work costs you money
So often our technicians encounter everyday installations that appear to be done right, but the homeowner is unaware that the service or part they paid for was actually noisier, more prone to break down, a safety hazard, less efficient, unnecessary or simply just not working right.
Less scrupulous contractors can get away with this kind of service because often the repairs are such that they can’t be checked, or the consumer doesn’t have the knowhow to check them, and at the time of service the lesser solution worked. These types of repairs frequently fail beyond the standard one-year warranty period most contractors offer.
As an example, the proper method to install a line set between the air handler at your furnace and the outdoor unit for your A/C or heat pump includes a procedure called a “triple -vac and nitrogen purge.” Whether this process is done or not, the copper pipe line set will look identical on the outside. There is no way anyone, including the city inspector, can verify the procedure was performed once the line set is installed.
However, after brazing just one joint the difference is obvious on the inside. One system will have scaling and the other looks untarnished. That scaling will cause a compressor failure that will cost thousands of dollars to replace down the road.
Shoddy, unverifiable work can occur with plumbing as well. An expansion tank must be properly tuned upon installation yet it looks the same tuned or not. This one step, if neglected, can shorten the life of your water heater and expansion tank.
Finding the right company
So how do you find a service company that does the job right? One word: Credentials. Did you call the first name in a Google search? How are their reviews? How long have they been in business? Are they a factory authorized dealer? Are their employees drug tested and background checked? Do they have licensed technicians, trained weekly?
Finding a top-notch company you can trust is key to getting the best value for your dollar, but discovery takes time. It makes good sense to start looking for your “go to” contractor before you’re faced with a plumbing or heating crisis.
We hope you enjoyed this article and remember we are here to help you with all your exterior home cleaning needs. Give us a call today to schedule a Spring cleaning.